Our onboarding process consists of two elements. The first is a professional services project engagement we call Sightline that generally runs for 3 – 6 months. A Sightline uncovers nuanced aspects of your environment that are frequently not discoverable until our team is actively engaged in the managed services agreement. This focused activity ensures we have the information needed to successfully partner with you to manage your environment.
The second element is the ramp-up of active participation in the managed services activities. In some scenarios these two activities occur simultaneously. In others, the Sightline activity leads to the implementation of our operational resources.