Your team’s involvement will depend upon the overall size and structure of the engagement. Elements that would impact your team’s involvement are related to the extent of the areas you want us to support, such as technologies in the stack, types and levels of support, monitoring and response activity, coverage days and hours, the quality of your current documentation, etc.
Managed IT Services
What are Managed IT Services?
Managed IT Services is a partnering approach in which a Managed Services Provider (MSP) collaborates with their clients on an ongoing basis to design, administer, support, and improve some portion of their IT infrastructure environment. For some clients, the MSP manages the entire environment whereas others prefer that they share in the management.
Frequently Asked Questions
Co-managed IT provides all the same services as Managed IT Services and adds the opportunity to expand your staff competencies and active knowledge transfer through WIN’s best practices.
Co-managed IT can be especially beneficial for clients who have not had the opportunity to mature their IT practices. It also removes the need for the client to acquire, build, and manage their own IT Service Management.
Co-Managed IT Services
What to Look for in an MSP
Working With Us
What to expect from a strategic partnership with WIN Technology
Our process is collaborative from the start. As we discuss your expectations, we communicate openly, and we keep the promises we make.
Through our discovery process, we seek to build an accurate understanding of your needs so that a sound and mutually understandable promise can be made.
Right-Sizing the Effort
The elements of your proposal are refined as your needs become clear. This ensures alignment on the anticipated value of what we commit to deliver to you.
As we engage in the project, we monitor and discuss status, performance, changes and improvements through our established delivery and communication practices.
Partnering for the Future
Throughout our partnership, as we keep the promises we have made to you, we enrich the value of services with a continuous focus on practical next steps.