As a comprehensive digital infrastructure provider, WIN brings expertise in both network architecture and IT infrastructure to your voice needs. With our team members bringing a combined 100+ years of experience in voice solutions, you are partnering with a team that not only understands phone systems but also the critical network components of your business.
WIN’s voice professionals are here to answer your questions and guide you in choosing the right phone system—whether on-premises or cloud-based—to best meet your needs.
Our voice engineers will work with you to understand your needs and design a solution that meets your business requirements. Following implementation, we provide ongoing support and user-training.
By offering several best-in-class platforms with different options for your budget and organizational requirements, we are able to deliver technology that incorporates leading products, features, and solutions.
We can help you find the right phone system hardware and software for your organization at the best price. Procuring through WIN streamlines the ordering and setup process and offers you expert guidance.
Whether you need a quick programming adjustment, assistance with a critical issue, or support for something in between, our team is ready to help. With 8×5 support center availability and 24×7 emergency response, our certified engineers and in-house inventory are only a call away.
Gain insights into call volume, response times, and other key metrics with advanced analytics and reporting tools. These tools can help you optimize performance, improve customer satisfaction, and make informed decisions about your communication needs.
With the option to deploy the solution on-premises or in the cloud we design voice solutions that grow with your organization and make it easy to add new lines, features, or locations as needed.
FAQs
We provide pre-install review of programming, customized training for your end-users and administrators, professional installation, and detailed coordination for your project to ensure that the transition goes smoothly for you and your staff.
Additionally, we offer cost-effective, annual maintenance plans that provide comprehensive support, access to critical spare hardware, and no-charge training refreshers for both your users and administrators.
Our team can provide training sessions for both users and administrators to ensure that your staff feels confident with the new system. We also provide customized user guides and quick-reference cheat sheets tailored to your organization’s needs, making it easy for everyone to get up to speed and stay efficient.
When working with WIN, you can expect a highly personalized and detail-oriented solution that includes a project manager, lead technician, meetings with our team and yours, and training for your users. When we transition your voice solution from our team to yours, we ensure everything is labeled and documented properly for your team.
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Working With Us
Our process is collaborative from the start. As we discuss your expectations, we communicate openly, and we keep the promises we make.
Through our discovery process, we seek to build an accurate understanding of your needs so that a sound and mutually understandable promise can be made.
The elements of your proposal are refined as your needs become clear. This ensures alignment on the anticipated value of what we commit to deliver to you.
As we engage in the project, we monitor and discuss status, performance, changes and improvements through our established delivery and communication practices.
Throughout our partnership, as we keep the promises we have made to you, we enrich the value of services with a continuous focus on practical next steps.
