WIN NOC serves a wide range of customers. The majority of customers are based in Wisconsin, Minnesota, Iowa and Illinois in the telecom, communications, technology, education, government, healthcare, finance, manufacturing, insurance, retail, agriculture, banking, biotechnology, food & beverage, waste treatment services, software, consulting, utilities, business services, energy, construction, not-for-profit, grocery retail, and hospitality industries.
Network Operations Center
Is a Network Operations Center right for you?
A Network Operations Center could be a great solution for you if you are looking to improve network visibility, reduce downtime, scale with flexibility, gain efficiencies and free up your internal IT staff’s time.
A Network Operations Center could be right for you if:
Your IT team is feeling burnt out from managing network support activities that are required to keep your network up and running
Allow your IT team to focus on core competencies when you hand technical requirements over to an experienced team of NOC technicians.
You feel your network is vulnerable to business disruptions
A NOC provides your organization with the proper infrastructure and operational and technical redundancy to ensure your network does not go down.
Your organization lacks 24/7 network management support capabilities
Receive 24/7 support from skilled technicians and quickly escalate issues to ensure your network is monitored no matter what time of day.
Your team reacts to network problems rather than proactively monitoring the network
A NOC has already established processes and monitoring in place to resolve developing issues before they affect your users.
Network outages and poor performance impact your employee and customer experience
A NOC helps prevent outages by performing daily log checks, trend tracking and working to resolve issues before outages occur.
FAQs
Frequently Asked Questions
It will provide faster response time to support tickets. Issues are addressed in a timely manner following consistent procedures outlined in client-specific run books. It can support the development and implementation of strategies to improve operational efficiencies.
A NOC reduces outages and slow application performance that negatively impact customers and employees. It frees up time to allow your IT staff to focus on core competencies rather than routine operations needed to keep the business going. You can also create tickets, open chats and view ongoing/resolved tickets at any time of day.
Using a NOC gives you round-the-clock access to network technicians with years of experience and broad expertise, without having to hire an in-house team. It also allows you to scale your network bandwidth appropriately to support business growth.
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Working With Us
What to expect from a strategic partnership with WIN Technology
Understanding Fit
Our process is collaborative from the start. As we discuss your expectations, we communicate openly, and we keep the promises we make.
Understanding Needs
Through our discovery process, we seek to build an accurate understanding of your needs so that a sound and mutually understandable promise can be made.
Right-Sizing the Effort
The elements of your proposal are refined as your needs become clear. This ensures alignment on the anticipated value of what we commit to deliver to you.
Proving Competency
As we engage in the project, we monitor and discuss status, performance, changes and improvements through our established delivery and communication practices.
Partnering for the Future
Throughout our partnership, as we keep the promises we have made to you, we enrich the value of services with a continuous focus on practical next steps.