Network Operations Center

Yes, in addition to the WIN NOC, we provide Fiber Optic Services and Network Engineering Services.

A NOC engagement could have an estimated six to eight week project timeline with a two-week ramp-up time for resource allocation and completion of any prerequisites. WIN Technology can modify parameters to work with your organization on timelines with a high level of flexibility and adaptiveness based on the communication we have within departments.  

This is truly WIN Technology’s DNA. The WIN NOC has nearly 15 years of experience providing services for all types of carriers—from large nationwide wireless carriers to local ISPs, to large and small enterprises. NOC employees possess competencies that address network connectivity and network performance issues as they occur. WIN has experience leveraging standardized methods of circuit validation to include but not limited to ITU-T Y.1564 and RFC 2544 testing.  

The WIN NOC is staffed to handle all existing customers and estimated prospect growth with the ability to leverage escalated teams (Transport Engineering, Network and System Administration) to achieve quality assurance measures with all customers. Peak operation hours are staffed appropriately to ensure all customer networks are supported and monitored. WIN NOC also employs dedicated resources for specific customer networks on a contracted basis to ensure WIN NOC can meet current and future demands. One measure of quality that WIN Technology uses is the call-to-answer time. This is the amount of time between when a customer calls into the WIN NOC to when they are assisted by NOC staff. The current WIN NOC call-to-answer time is an average of 8 seconds.  

We notify all of our customers two weeks in advance of both service-affecting and non-service-affecting maintenance. We also issue notifications about emergency maintenance events as soon as we have the information to share. We also manage maintenance events and perform follow-ups at the end of the maintenance—checking our monitoring to make sure everything has cleared and that everything is working properly.  

The facility has a controlled building access system. Employees must use a key fob system to enter the WIN NOC. All critical infrastructure utilized by the WIN NOC has advanced security protocols including cameras and controlled accesses. WIN Technology follows the Center for Internet Security Critical Security Controls framework to ensure best practices and security road mapping.  

Our second-highest priority task—after outage prevention and outage repair—is responding to customer requests. Customer requests typically arrive in the form of phone calls and emails (tickets), and we always have a live, trained respondent available with the tools and authority to resolve issues without escalation.

We regularly perform daily log checks, checking for bugs in software updates, IP address management and trend tracking. Our team checks network statistics displayed on graphs and other indicators such as error rates and IP allocation levels on ports, among many other metrics. Based on information from these sources, we try to resolve issues before outages occur. We have developed these practices over two decades, and they help us to prevent outages from happening.